Il tono quasi addolorato mi ha lasciato di stucco... Forse Customer Care, qui non sono parole vuote di significato...
Ms Andrea B,
Our Reference: xxxx
Rental Agreement: xxxxx
Your email of: 22/11/08 24/11/08
Dear Ms Andrea B,
Thank you for your email of 22/11/08.
I have investigated your query thoroughly, and I can confirm that the charges for your rental were incorrect. This was due to a wrong check-in date. Please accept my apologies for this mistake, and for the concern it caused you.
I have immediately corrected the charges and refunded your credit card with a total of CHf 57.35 . This credit should appear on your next statement. I send the correct invoice to you in a separate email.
Once again, I am sorry for the problem that occurred this time. We hope you will give us another opportunity to serve you again soon.