Customer Care...

Sono in lacrime di commozione... Ero già pronto a una dura battaglia per avere indietro qualche franco del fitto auto dove hanno commesso un errore nell'orario di riconsegna, e invece, dopo la mia e-mail, ecco la loro risposta...

Il tono quasi addolorato mi ha lasciato di stucco... Forse Customer Care, qui non sono parole vuote di significato...

Ms Andrea B,

Our Reference: xxxx

Rental Agreement: xxxxx

Reservation: xxxxx

Your email of: 22/11/08 24/11/08

Dear Ms Andrea B,

Thank you for your email of 22/11/08.

I have investigated your query thoroughly, and I can confirm that the charges for your rental were incorrect. This was due to a wrong check-in date. Please accept my apologies for this mistake, and for the concern it caused you.

I have immediately corrected the charges and refunded your credit card with a total of CHf 57.35 . This credit should appear on your next statement. I send the correct invoice to you in a separate email.

Once again, I am sorry for the problem that occurred this time. We hope you will give us another opportunity to serve you again soon.

Yours sincerely...

Sentitamente ringrazio...